Experience
Fusionex is a leading provider of outsource technology solutions based in the Silicon Valley in Malaysia. We provide technical expertise and software development services to global clients. Our core focus is delivering quality with innovation and “Bridging the Gap between Business and Technology” We work closely with our clients to help them realize their goals and to create tangible value. We collaborate to help them maximize their IT delivery capability by using our deep industry expertise, broad resources and proven experience in consulting and outsourcing.

We are confident that we will:

• Understand a customer's requirements
• Provide expertise in the required functional areas
• Employ strong project control and communications processes
• Demonstrate flexibility and ability to scale up and down to meet fluctuating demand
• Furnish expertise in all the required technical environments
• Guarantee value for money

Industry Experience
Our development experience spans across numerous business areas

• Aviation
• Financial Services
• Gas and Utilities
• Government
• Hi Tech or other industries
• Logistics
• Market Research
• Telematics

Consultancy
We maximize our customers' value propositions by consistently meeting their targets through effective and streamlined IT strategies. Fusionex teams work along side customers to advise them on their transformation programs, business goals, business scopes, justifications, designs and deliverables.

Strategic Advice
We understand that a sound architecture is an essential part of implementing and delivering business and IT strategies successfully. Too often unaligned IT and technology strategies result in project failures. So we at Fusionex will provide IT design expertise as a key enabler for the delivery of an IT strategy. We will assist you in designing and developing your:

• Business imperatives
• Transition program from strategy to implementation
• Definition and design of major change initiatives

We consider all aspects that will influence the successful implementation of a solution whilst ensuring that the business priorities and needs are being met.

Tactical Advice
Our IT strategy assistance spans the visioning and scoping of specifications and required changes. We provide a total solution from design to implementation and consistently create value for our clients. We achieve this by:

• Focusing on areas that will extract maximum value
• Ensuring a 'benefits-led' approach with a focused vision
• Aligning both the business process and IT requirements of change to the vision
• Anticipating the major business and technical obstacles
• Administering a 'right first time' implementation of all IT strategies

Our approach will assist clients who embark on major IT-enabled change programs, or will equally assist in resolving issues with ongoing change programs.

Technical Expertise
We are experienced in advising on technology frameworks, development tools, add-on’s, technology advances, collaborative tools and applications to ensure our clients benefit from a range of technology initiatives which will meet all their requirements. Our development strategy ensures that deliverables will serve the needs of highly distributed workforce, multiple sites and global offices. We believe that Critical Success Factors for delivery are flexibility and scalability; so we will ensure that system architecture can evolve for future business and technical initiatives.

Project Management
Project successes have a high dependency on excellent project management. At the onset of a project we will propose a team structure built on sound principles and experience and will ensure that this reflects the partnership requirements of our client. In this way we will facilitate project controls, exchange of information and clear lines of communication, responsibility and accountability for getting the job done. The Fusionex Project Manager will also be responsible for all communication onshore and offshore, he will report upwards to management personnel for the purposes of tracking milestones, managing risks, preventing scope creep and measuring performance.

Demand Peaks and Change Scheduling
Depending on the size of the project and the resource requirements we encourage forward planning. Whilst the scope and/or functional specification will allow us to assess the number of development resources required, a more accurate estimate of team numbers is often finalized by the end of the design phase. Last minute changes in requirements may result in additional or fewer resources being needed, however Fusionex offers flexibility in managing these types of changes to the schedule.

Total Quality Management
As your outsource partner Fusionex will provide recommendations on Total Quality Management (TQM). Our focus is to provide a foundation to deliver quality service, added value and to contribute to the success of our customers.

Software Development
All our software development is undertaken offshore in our modern offices located in Kuala Lumpur Malaysia. This helps optimise resources and guarantees cost savings to our customers. Our project manager will coordinate planning with the offshore development team and onshore client resources.

Account Management
Relationship management will be managed on two fronts: one commercial and one technical. Fusionex will provide a named commercial account manager who will act as the commercial interface for the client user group. The Account Manager will be responsible for managing client expectations, user requests and wish lists. Working with the Project Steering Group and user group, he will ensure commercial goals are realised. He will also be responsible for managing customer and departmental relationships, providing research and development information at early stages of the project and ensuring that all partners are working in unison for the goals of the customer.

The technical account manager will act as the liaison between the onshore account manager and the technical teams offshore ensuring that all aspects of technical delivery meet with customer expectation. Working with the onshore account manager he will be responsible for consolidating existing technology whilst promoting new concepts, methods and tools. He will also be closely involved in ensuring customer satisfaction and optimizing the relationship between technical personnel and user groups.

Onshore/Offshore Testing
We have a TQM system that provides overall guidelines to meet our customer’s quality objectives. We will be rigorous in implementing this system to guarantee a successful delivery of your project. We would recommend that QA processes are fully agreed upon before the production phase. We also will recommend a framework for testing during and after the development phase at each milestone of the project. UAT testing standards will be agreed with the client’s project manager and will be conducted onshore by the client user group.

Implementation Planning
We develop transition plans that consider all aspects of the implementation, ranging from people and technical issues to application and process. Our Implementation services provide assurance to our clients that all aspects of architecture design are consistent in content and quality, and will deliver against overall business objectives.